First things first, here are some things you need to know...
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Fees & Feedback
Are there any guidelines for charges/fees at veterinary clinics?
There are no guidelines on veterinary fees for veterinary clinics. Any such guidelines would be in contravention of the Competition Act of Singapore, Section 34(2) (a). However, clinics display their fees and charges for routine procedures and services, so pet owners are free to compare prices and fees and choose their preferred veterinary practice.
Unlike human medical practice, there are no public hospitals, nor university veterinary school with specialists in Singapore. Veterinary surgeons in private practice here need to provide all medical, surgical, hospitalisation services and facilities for their patients, for more than is typically required of medical doctors or dentists in similar circumstances. Providing these facilities contributes to business overheads and hence to the fees charged for veterinary services.
At the time of consultation, your veterinary surgeon will discuss with you not only the diagnosis and prognosis, but also treatment options and estimated costs of any further treatment. Do note that actual fees and estimated fees may vary due to the nature of the medical condition and any further progression of the condition or related complications. You should regularly check with your veterinary surgeon on the estimated charges during the course of treatment. You can also ask your veterinary surgeon to provide itemised invoices.
I have a problem with my vet. What should I do?
The SVA advises that you initially discuss any problems with your veterinary surgeon directly. If the issue cannot be resolved, you may refer your concerns to the Agri-Food and Veterinary Authority (AVA), which regulates veterinary affairs in Singapore.
SVA is unable to offer veterinary advice on individual cases, nor recommend any specific veterinary surgeons or practices to members of the public.
I have lost my pet. What should I do?
Losing your pet is a very harrowing experience. In order to have the best chance of recovering your pet, we suggest that you:
- Gather all the information about your pet: name, breed, colour, age, gender, micro-chip ID number, collar, collar-tag, unique identification marks etc.
- Write down where and when your pet was last seen
- Canvass the area for anyone who may have seen your pet
- Display posters in your neighbourhood with your pet details and photograph
- Check the found column in The Straits Times Classifieds
- Contact SPCA (6287 5355) and AVA (1800 476 1600), as well as search local online pet forums
- Contact your micro-chip registry
- Contact veterinary clinics near your place of residence or near the area where your pet was lost
Veterinary surgeons are under no obligation to put up lost and found posters, and most clinics get many, many requests - usually every day & usually by email - to print out & display posters of lost pets.
SVA recommends to its members that they display lost and found posters of animals only:
- When the poster is pre-printed and delivered in person to the clinic by the owner or the owner agent
- When the information is full and complete and includes a photograph ID
- If the pet has been missing for more than 12 hours